Refund & Returns Policy
At DeBellee, we value our customers and want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!
Returns
- You have 7 days from the date of delivery to return an item.
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Returns due to size issues, defects, or wrong items received are eligible for a full exchange or refund.
- Personalized or final sale items cannot be returned.
Refunds
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method or as store credit.
- Shipping fees are non-refundable, except for defective or incorrect items.
Exchanges
- If you received a defective or incorrect item, we will replace it free of charge.
- For size exchanges, the customer may be responsible for return shipping costs.
How to Initiate a Return?
- Email us at debellee2025@gmail.com with your order number and reason for return.
- Our team will provide you with a return authorization and shipping instructions.
- Ship the item back to us, and once received, we will process your return/exchange.
Need Help?
For any questions or concerns, feel free to contact us
